Domestic Shipping
Estimated delivery time is 2–6 business days from the date of dispatch. For customers outside major metro areas, please allow an additional 2 business days.
Order Processing
All orders are processed and dispatched within 1–2 business days. Orders ship from the USA via trusted couriers, with full tracking provided.
Delivery
Orders are delivered directly to your mailbox or doorstep and typically do not require a signature.
Split or Incomplete Orders
If your order arrives incomplete, please contact us right away. In some cases, items may ship separately depending on availability.
Item Not Received
If your order has not arrived within the expected timeframe, please allow an additional 1–2 days before contacting us with your order number so we can investigate.
Important Note
Delivery dates are best estimates only. SnapMop™ is not liable for loss, damage, or delays caused by unavoidable courier or customs issues.
30-Day Money-Back Guarantee
We want you to feel confident shopping with SnapMop™. That’s why we offer a 30-day money-back guarantee on your first order. If the product isn’t right for you, simply contact us within 30 days of delivery and we’ll issue a full refund (excluding shipping).
Didn’t Love It?
No worries — reach out to our support team and we’ll help with your return and refund.
Multiple Items Ordered?
For bulk orders of the same item, refunds apply only to unused products in their original packaging. Once returned to us, we’ll process your refund (minus return shipping).
General Returns
Outside of our 30-day guarantee, refunds or exchanges are only available for faulty, damaged, or incorrect items. If something isn’t right with your order, let us know and we’ll make it right.
Exclusions
How to Start a Return
Contact us at hello@snapmop.shop with your order number. Once your return is approved, we’ll provide instructions and the return address.
Important Note
Refunds are processed back to your original payment method once the item is received and inspected. Please allow up to 10 business days for your bank or card provider to finalize the transaction.